Fully Customizable Services: Meeting the Challenges of Modern Judicial Agencies

At PCSS, we understand that client care is a major component of a total software system solution. That’s why our customer care mission is to guarantee success by delivering powerful, proven combinations of services and core technology solutions. Our many services include:

• Support and Other Onsite Services - Support options include a toll-free support line, Web-based incident tracking, and remote desktop support. We also offer Fit Gap Analysis and Design/Review of Business Requirements.
• Training - We offer a number of training services, including on-site training, training at the PCSS office, and live webcasts. Our software packages include on-line help, training materials, and user guides. Customers may also access a Documentation Downloads area on-line where they may download instructions for virtually any topic.  PCSS offers an annual conference that includes training sessions for new software, demonstrations of current developments, and presentations by experienced users.
• Project Management - Our project managers carefully track every detail throughout the project lifecycle, ensuring that your new application is successfully integrated into the current infrastructure.
• Configuration/Quickstart - Our trained professional team analyzes your business structure and can assist with the optimum configuration of your network. Our specially trained technicians can provide data entry of basic configuration codes, forms, and other documents.  ERD and Reporting Services - For courts desiring additional, custom reports, we provide an entity relationship diagram (ERD), displaying the tables and their relationships in the application.
• Conversions - PCSS developers can convert data from existing, legacy systems into your new database.
• Customizations - We can provide any type of custom interface that the court requires for exchanging data with other applications, vendors, and agencies.
• Interfaces - Many courts need to exchange data with outside agencies, such as the Department of Motor Vehicles. Some courts send delinquent account information to collection agencies. These types of data exchanges require custom interfaces, facilitating the flow of data between JEMS and third party systems.
• Technology Research - Our highly trained development staff constantly examines the latest technologies to find out how we can use them to improve judicial software and help courts become modern and efficient.
• Software Upgrades - We distribute updates and revisions on a regular basis.  Customers are notified of the changes incorporated and can decide when to upgrade.