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PCSS INC. Catalog Information Systems Vendor (CISV)
Professional Computer Software Services, Inc. - A Division of CSDC Systems
VID # 1570793857500
Approval date: July 6, 2004
Effective Date of Catalog: March 24, 2004
Date of Last Revision: August 14, 2007
CISV Ordering AddressPCSS Inc. South Carolina Office |
General InformationProfessional Computer Software Services, Inc. (PCSS) Sales and Marketing Inquiries e-mail sales@pcssinc.com |
PCSS Inc Vendor Detail from CMBL ListingCMBL/HUB Vendor Contact Information |
Vendor Contact InformationCISV Contact Information Toll-Free: 800.476-6053 |
Description
Professional Computer Software Services, Inc. (PCSS) provides case management solutions and services for courts, with special emphasis on integrating advanced technologies into judicial software. Optional advanced technology enhancements include imaging, IVR, electronic signatures, and iJEMS web portals. The PCSS court software is highly customizable, allowing courts to design their own automated processes and workflows, share information with other agencies, and manage documents electronically. All our products are Windows-based, running on a Windows or AS/400 platform with MS SQL Server or DB2 as the backend. All offer intuitive, user-friendly screens and unlimited forms and reports generation. Services include data conversion, on-site training, toll-free telephone support, and an Internet incident tracking system.
Product / Services Information
| Class/Items Available | |
CLASS: 208
CLASS: 209
CLASS: 883 |
CLASS: 915 CLASS: 918 28* Computer Hardware Consulting CLASS: 920 CLASS: 958 |
Maintenance, Repair, Support Plan
| Professional
Computer Software Services, Inc. is committed to you, the user, before,
during, and most importantly, after you have selected our system. Your
satisfaction is our highest priority.
PCSS, Inc. provides all customers under current support agreements with a Toll-Free Support Line from 8am to 5pm Eastern Standard Time. We ask that a central point of contact be designated. All users will direct questions, problem areas, and concerns to this central point of contact who in turn will make the actual support call to the PCSS toll-free support line. When calling this number, customers are asked to have detailed information as to their questions or problems. The initial support call is logged and referred to the support specialist assigned to your account. PCSS assigns a primary and secondary support specialist to each customer. Most calls are taken, logged, and answered by a support specialist in two to four hours depending on the complexity of the call. If the call is of a critical severity, the support specialist will handle the call immediately in order to minimize interruptions to your office. All incidents are tracked through an on-line tracking system accessible to customers via the Internet. Federal and state mandated changes are included in the annual support fees and any changes that are needed as a result of requirements from these agencies would not be an additional charge but would be included in the annual support agreement. Upgrades, Fixes & Product Enhancements: In the event that PCSS modifies an application, the program changes will be sent via modem, email, overnight express mail, by standard mail, or made available via Internet download, depending on the severity of the change. Along with these modifications, we will send detailed information explaining the changes. All program changes should be applied upon receipt even if there have not been any problems with the existing software. These modifications could have a significant bearing on future operations, enhancements and upgrades. Custom Programming: Custom Programming will be provided by PCSS if the customer so desires. The custom Programming will need to be requested by customer and detail documentation, outlines, and samples if possible should be submitted to PCSS. PCSS will review the request and provide the customer with a quote and estimation completion time. User Groups: The PCSS User Conference is held once a year. Detailed information about the meetings is mailed to each customer along with periodic newsletters. Support
Hours: Monday - Friday, 8am - 5pm EST Warranty: PCSS, Inc. user licenses include first year warranty / application software support included at no additional charge starting on contract execution. If an additional license is added during an existing support contract year, warranty / application support for the additional license will be automatically covered during that year and will then be included in the calculations for the next year's support cost. PCSS does not provide service and maintenance on hardware. All warranties of this type shall be maintained by the customer according to agreements provided by individual manufacturers of the hardware. If you have questions concerning software maintenance or support for applications or services you have puchased from PCSS, please contact our support staff at 1-864-578-1038. PCSS will provide maintenance and support for software releases according to the length of time specified in the Support and Maintenance Agreement contract. |
Product Catalog
| Service Description | Class-item | List Price | State Price |
|
Case Management, Jury Management Software Solutions Class 208-11 Application Software, Microcomputer We offer case management and jury software solutions. See our software products page for more information. * Per named non-concurrent user. Contact us for additional information. |
208-11 208-36 208-37 208-53 208-66 208-80 209-37 209-67 209-87 920-04 920-07 920-14 920-21 920-22 920-24 920-40 920-45 920-91 |
$2,200* | $1,800* |
Imaging (Advanced Technology Enhancement) Class 920-30 Image Processing and Conversion Services See our imaging page for more information on our imaging package. *For support, add 15%. |
920-30 958-82 |
$10,000 base $1,000 per user* |
$10,000 base $1,000 per user* |
| Conversions Class 920-21 Data Entry Services *Price may vary depending on system to be converted. |
920-21 920-22 920-24 |
$200/hr* | $200/hr* |
| Installation *Plus expenses |
920-31 | $1,200/day* | $1,200/day* |
| Networking Services (including installation, security, and maintenance) Class 920- 37 Networking Services (Including Installation, Security, and Maintenance) *Plus expenses |
920-37 | $1,400/day* | $1,400/day* |
Software Maintenance/Support Class 920-45 Software Maintenance/Support |
920-45 | 15% of product price | 15% of product price |
Support Services Class 920-47 Support Services, Computer (Includes Computer Warranties) |
920-47 | 15% of product price | 15% of product price |
| Training, Computer Based (Software Supported) Class 920-91 Training, Computer Based (Software Supported) *Plus expenses |
920-91 | $1,200/day* | $1,200/day* |
Note: Please contact PCSS for more information on items not specifically mentioned in the above catalog.